lokaltoto Casino & Sportsbook Data Care
This page describes what we collect when you use lokaltoto and how we keep that data protected. We at lokaltoto collect personal information—your email, identity documents, payment details, and activity logs—only to operate your account, process deposits and withdrawals, comply with Indonesian anti-money-laundering law, and improve our service.
We do not sell your data to advertisers or data brokers. We do not share your payment details with third parties unless you authorise a specific transaction or law requires disclosure. Our servers may sit outside Indonesia, but your data remains encrypted in transit and at rest. We describe our encryption methods, third-party processors, and your rights below.
This policy applies to all lokaltoto services: live-dealer tables, sportsbook markets, slot games, and mobile access. It also covers our use of cookies and similar tracking devices on your account and activity.
What We Collect on lokaltoto
We collect your email address, chosen password, and payment method when you create an account. During account verification, we request a government-issued ID (passport or national identity card) and proof of residence dated within the last three months. This is a legal requirement in Indonesia for all online gaming operators, not a lokaltoto choice.
We also log your activity on lokaltoto: login timestamps, which games you access, amounts wagered, bet settlement history, and deposits and withdrawals. We keep these logs to prevent fraud, settle disputes fairly, and meet regulatory record-keeping obligations. If you use lokaltoto from Jakarta, Surabaya, Bandung, Medan, or Semarang, your IP address is recorded, but we do not use it to target advertising or profile you outside lokaltoto.
How We Use Your Data
We use your email to send account notifications: password resets, deposit confirmations, withdrawal settlements, and important policy updates. We send these emails to keep your account secure and inform you of your transactions. We do not use your email for marketing unless you explicitly opt in.
We use your identity documents to verify your age (you must be an adult in your jurisdiction to use lokaltoto), prevent account fraud, and comply with Indonesian KYC (Know Your Customer) requirements. Once verified, we store your identity details encrypted in our database and do not share them with external parties.
We use your payment information to process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and to settle withdrawals back to your original method. We do not store your payment card numbers or e-wallet passwords—only your account reference with each payment processor.
- Data encryption
- We use SSL (Secure Sockets Layer) to encrypt all data traveling between your device and our servers. Your password is hashed using a one-way algorithm and cannot be recovered.
- Data retention
- We retain your account data indefinitely while your account is active. After account closure, we keep transaction logs for seven years to comply with Indonesian tax law.
- Third-party access
- We share your data only with payment processors, ID verification services, and regulators when required by law. All processors sign confidentiality agreements with lokaltoto.
Cookies and Tracking on lokaltoto
We use cookies to remember your login session and preferences (language, game volume). These are essential for lokaltoto to function—without them, you would need to log in after every page refresh. We also use cookies to measure traffic and detect fraud patterns (unusual login locations or repeated failed bets).
We do not use cookies to track you across other websites. Cookies set by lokaltoto remain on our domain only. You can disable cookies in your browser settings, but this will log you out of lokaltoto and prevent normal use.
Your Rights and Policy Updates
You have the right to access, update, or delete your personal data within lokaltoto. To request a copy of all data we hold about you, contact our support team via in-app chat or email. We will provide a complete export within 30 days. To update your address, email, or payment method, log into your account and use the "Account" menu.
We may update this privacy policy to reflect changes in our practices or Indonesian law. We will notify you of material changes by email or in-app notification. Continued use of lokaltoto after an update means you accept the new policy. We do not retroactively apply new policies to data already collected under old terms.
If you believe we have mishandled your data or violated this policy, contact our support team immediately. We take data-protection complaints seriously and will investigate within seven business days. If you remain unsatisfied, you may file a complaint with the Indonesian Data Protection Authority.
For questions about this privacy policy, our data practices, or your rights, reach out through the lokaltoto app or email our support team. We respond in English and Indonesian within 24 business hours.